Shipping and Returns
We ship every business day using Canada Post, UPS, and Fedex. Typical delivery times are as follows:
Ontario & Quebec
2-3 days to the Greater Toronto, Ottawa or Montreal Areas
3-4 days to most other areas
7-8 days to very remote areas
Prairie & Maritime Provinces
5-6 Days to Major Centres like Winnipeg, Regina, Edmonton, Halifax, Moncton
7-8 Days to most other areas
Rest of Canada
7-8 days to most of Canada
8 days or more to remote areas
6-9 Days to Eastern USA
5-7 Days* to the Midwest
7-9 Days* to the Western USA
7-9 Days* to Puerto Rico, Alaska and Hawaii
- Please note that in all cases where there are estimates, and are always business days (weekends and holidays do not count). Also please allow time for processing your order. These times are estimates from the time your order is picked up.
- We ship to the United States and all of our items are delivered without duties or taxes.
International customers outside of the United States are responsible for any duty or customs assessed by their country.
We are located in Ontario, Canada, and taxes are as follows:
Residents of Ontario - 13% HST
Residents of New Brunswick and Newfoundland - 13% HST
Residents of Nova Scotia - 15% HST
Residents of Prince Edward Island - 14% HST
Residents of the remainder of Canada - 5% GST
People outside of Canada - Tax exempt (0%)
Most products carry a one (1) year manufacturer's warranty.
90 Day Return Policy
We will gladly accept any brand new, unopened item, and provide a refund of the purchase price for 90 days after purchase. You will pay for return shipping.* If you received any bonus items with your purchase it is expected that these be returned in brand new, unopened condition as well, otherwise the retail value of any such free gifts will be deducted from your refund. Any coffee that we provide is yours to keep as our gift.
Cafe Portage Service Guarantee
As of October 3, 2017 we have updated our return policy and service guarantee.
We want you to be satisfied and we want to take away any risk that you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees, and better-than-money-back return policy.
For 14 days after delivery of your product, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund, and you can keep the free coffee that we include with every machine as our gift with no hard feelings.*
Between 15 and 45 days we will still take your machine back if you change your mind, but we charge a nominal 15% restocking fee.
Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better we have you covered.
Please note that in all cases, all original accessories, manuals, and packaging material must be returned. The buyer is responsible for repackaging the product properly for transportation. The best way to do this is to keep the original packaging from Cafe Portage, which meets all courier company requirements. If original packaging is not returned the item does not qualify for our 14 day, or 15 to 45 day return policy. You will be given 50% trade in value, as per our 46 to 365 day trade in guarantee.
*If you live in a remote or rural area or outside of Canada there may be a "beyond destination" surcharge.
** Some products are excluded from our 90 Day Return Policy and Cafe Portage Service Guarantee, including all commercial machines and grinders, all special order equipment, all consumable goods, parts and accessories.